Return Pollicy

Returns & Refunds Policy

At Kasiaenergy, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a flexible return and refund policy as outlined below.

15-Day Return Policy

You may return most items within 15 days of receiving your order for any reason.

Items must be returned in original condition and original packaging

Customers are responsible for return shipping costs

For non-quality-related returns beyond the 15-day window, a 25% restocking fee will apply, and customers must cover return shipping

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you received the wrong item or missing items, please contact us at: service.kasiaenergy@gmail.com

15-Day Limitation

If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Final Sale Items

Items from special promotions or clearance events are final sale and cannot be returned or exchanged.

Return Condition

To be eligible for return, items must be unused, in original condition, and in original packaging.

Return Labels

Return labels are provided only for defective products returned within the policy window.

Return Shipping Cost

Return shipping costs vary based on product weight, your shipping address, and the carrier you choose.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Personalized / custom products

Sage sticks, candles, and soap — once opened or used

Sale items (special offers)

A Note on Natural Products

Time has already shaped their form — our role is to protect them, not to make them flawless. Many of our products are natural and may contain unique markings or minor imperfections. These are not defects — they are part of each product's authentic character and energy.

Recommendation

We encourage you to choose carefully. Our team is here to help answer any questions before you make a purchase.

Refunds (If Applicable)

Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed within one week and automatically applied to your original payment method (credit card or other). Please note that original shipping costs are non-refundable.

Late or Missing Refunds

If you haven't received your refund after following the steps above:

Check your bank account again

Contact your credit card company — refunds may take some time to post

Contact your bank — processing times vary by institution

If you've completed all these steps and still have not received your refund, please contact us at: service.kasiaenergy@gmail.com

Our Commitment to You

Please give us a chance to serve you better. Our ultimate goal is to ensure you are 100% satisfied. We truly value your feedback and want to know how we can improve. Feel free to email us anytime. Thank you so much!

Exchanges

Delivery time for exchanged products may vary depending on your location.

Shipping Your Return

You may choose any shipping method you prefer. We strongly recommend using a carrier that provides a tracking number so you can monitor your return. Please keep this tracking number for your records. If you choose a carrier that does not offer tracking, we cannot be responsible for lost packages in transit.

Contact Us

For any questions, please reach out:

Email: service.kasiaenergy@gmail.com